I just bought the upgrade on the online shop and I could not upgrade my license.
What I did:
Downloaded the package
Installed Cubase Artists 8.5
Clicked the icon - it says no license found, start license activation now
Entered my activation code
A window pops up (http://imgur.com/a/3X85k)
It says your code is only available to upgrade license stored in USB-eLicenser, the code you are trying to upgrade is stored in Soft-eLicenser.
I just bought elements a month ago, and had no problem with license or anything.
Any suggestions what to do?