Elements 8 upgrade to artist problem?

I just bought the upgrade on the online shop and I could not upgrade my license.
What I did:
Downloaded the package
Installed Cubase Artists 8.5
Clicked the icon - it says no license found, start license activation now
Entered my activation code
A window pops up (http://imgur.com/a/3X85k)
It says your code is only available to upgrade license stored in USB-eLicenser, the code you are trying to upgrade is stored in Soft-eLicenser.

I just bought elements a month ago, and had no problem with license or anything.

Any suggestions what to do?

Artist will only work with a USB elicenser…do you have one?

No I don’t… Why didn’t steinberg tell me when I bought the upgrade :open_mouth: :open_mouth:
Do I need to buy a USB dongle then? Like this one? https://www.amazon.com/Steinberg-Key-License-Control-Device/dp/B0009TD5Z4/ref=sr_1_1?ie=UTF8&qid=1474142664&sr=8-1&keywords=steinberg+elicenser

Why didn’t they tell you…You mean like this? :smiley:


Yes that’s the one.

:astonished: My bad… Thanks a lot

Note that you 'll have to move the elements license to the usb elicenser first and then the activation code should be able to upgrade it.