I have bought Cubase elements 9.5 for my son as a Christmas present but I cannot get it working on his laptop and he is very disappointed. There is no phone support from Steinberg until the New Year. I have submitted a ticket via their email support which tells me it will be review by a member of staff “usually within few days” - not very helpful or reassuring for a new customer.
I have bought Cubase elements 9.5 via a download access code. I have followed all the instructions, watched any videos I can find, read whatever I can find on the subject but I still keep ending up at the same point. The e-licenser shows that I have an active license. At the end of the installation process I have nothing, no Cubase elements shortcut on the desktop and no elements software listed in the programs in the start up menu, in short I can find no way of launching the software. If I go the folder in windows explorer where it was downloaded to, the only obvious program file to launch is called setup.exe. If I click this it kicks off the installer, which kindly tells me everything is already installed but where or how I am supposed to access it I have no idea.
I am using a 64bit laptop with windows 10 version 1709, os build16299.125.
Any advice appreciated from anyone who has experienced anything similar. Thanks in advance.