Elements 9.5 upgrade from Elements 8 won't install

When installing the Elements 9.5 upgrade program it always says “no change” and says “Elements 9.5 not installed”. I somehow managed to get it activated in My Steinberg, My Products but it still won’t install. Elements 8 upgrade from Elements 6 are both activated and showing in My Products. Is it possible to get a refund? Any help appreciated.
Thanks,
Mark Swaim

Hi and welcome,

Make sure, you are installing Cubase Elements 9.5 Full Installer. Not update.

That took care of it Martin. Thank you very much!