I purchased an audio interface a few weeks ago which came with a copy of AI, which could then be upgraded in ELCC to cubase 11. This process worked well on my 1st PC, however I experienced some serious technical issues and had to reinstall Windows.
So, a brand new updated PC arrives in the post, I go to reinstall/register my products in ELCC on the new machine, and it says it cannot proceed as my licence for cubase AI has already been used. I’ve asked for help via MySteinberg, but no reply on over 2 weeks. I have gone through the re-registration process, reinstalled ELCC etc to no avail.
Having looked into it, was I supposed to ‘Unregister/Deactivate’ my Cubase AI licence before wiping the PC? Sorry if this is super obvious!