ELicense not working

I re-formatted my laptop, and tried re-installing everything but when I install the ELicense tool
It’s not finding anything.
Even when I try to active “Elements 10” it tells me that it cannot find the hardware.
IT’s a software e-license, and the program is not coming up with an ID.
Did all the options I have avail, but nothing works.

Any other suggestions, to make the e-license tool to work?

https://helpcenter.steinberg.de/hc/en-us/articles/206632670

Thank you.
That one worked.