eLicenser activation code has been used? how can I fix this?

I’m trying to activate my Granular Symphonies license which is not transfered yet to my USB eLicenser. Why am I unable to do this when it hasn’t been transfered or activated or downloaded before? This is the error message I get when I attempt to activate:

“The activation code has been used already. An activation code can be used only once to download or upgrade a license.
Please contact your software vendor to get a valid activation code.”

Check out this KB. Especially paragraph 3.

https://www.steinberg.net/nc/en/support/knowledgebase_new/show_details/kb_show/usb-elicensersteinberg-key-details-tips-and-troubleshooting.html

Regards :sunglasses:

thank you Prock!!