eLicenser Control - Error

Cubase
1

Hi Folks,

Cubase 9.5 has become a little intolerant with VST2.x Plug-In Manager.

Just recently, whilst Cubase Pro 9.5 is initializing the VST 2.x Plug-In Manager, I get the following pop-up:

Heading: eLicenser Control - Error
Body: Red circle with a white X icon at the top left.
Body Text: Application ‘FCP_SMT_201_HS_Strings_02.vstsound’ has caused the following error.
A required license has been disabled. Please verify your local date settings and start the “eLicenser Control Centre” to validate the license.

I press the ‘OK’ button to continue.

Another pop-up window is displayed:

Heading: eLicenser Control - Error
Body: Red circle with a white X icon at the top left.
Body Text: Decryption failed: No valid license found.

I press the ‘OK’ button to continue.

Cubase continues and seems to work.

I close Cubase and start up the eLicenser and go through as many things as I can. Close the eLicenser and start up Cubase and have the same error.

Any ideas?

Thanks.

2

Run a maintenance in the eLicenser, make sure it’s up to date first.

3

Also… you may have to set the eLicenser to “Run as Administrator” before running the maintenance routine.

Regards :sunglasses:

4

Thanks for responding guys.

Tried both of those suggestions with no change in behaviour.

Thanks.

5

What computer OS?

Also… look through these knowledge base articles for some thoughts. Especially the one about “license missing”.

Regards :sunglasses:

6

Started up Cubase this afternoon and it started without an error though there was a quick white flash of a message box I suspect.

Started up Cubase tonight and the error message is back.

During the initialisation phase for VST 2.x, it seems to dwell there a lot longer than it used to.

Thanks Prock, I’ll have a look.

7

Followed these steps:

  • Read the article Prock brought to my attention.
  • Turned off the computer.
  • Removed the dongle from the back of the computer.
  • Restarted the computer.
  • Inserted the dongle into a USB Hub that is connected on the front of the computer.
  • Started up Cubase and no errors.
  • Restarted the computer.
  • Started up Cubase and no error.

Very interesting.

I think I’ll leave it the way it is and just keep an eye on it.

Thanks for the assistance.

8

That would have been my next suggestion, trying a different USB port.

9

Just tried it one more time before retiring for the night.

It’s back! The error message!

Grrr