Elicenser does not update.

After reinstalling our operating system, we are unable to complete the Online Synchronisation and Maintenance because of the following error:

Application on ‘LCC2 exclusive’ has caused the following error:
Unable to save SLD files in POS folder, please adjust filesystem permissions correctly. :frowning:

We do not know if this is why, but we are also unable to activate our [licensed] Sequel Content sets. When we enter the activation codes the dialog box just stays open, contacting server…

As a result our projects which use content set items are not functioning. :neutral_face:
Our ‘support’ agent in NZ is apparently on holiday in Peru! :laughing:

Hello,

see this article:
https://www.steinberg.net/en/support/knowledgebase_new/show_details/kb_show/problem-with-elicenser-after-updating-burning-programs/kb_back/2025.html

Thank you for yor post.

All the boxes [including ADMINISTRATOR]are already checked and greyed out,

Umm. That does not of course satisfactorly explain why the ‘permissions’ have changed. Al a bit strange really. In the meantime our presets are not working! Bit sad really! :cry:

Any other known solutions? :slight_smile:

I don’t know if this can help, but did you tried overwrite mode?

[PC Windows] Please do a reinstallation of the eLicenser Control Center in “Overwrite” mode by following these steps:

Unplug all USB-eLicensers
Download the latest eLCC from www.elicenser.net
[Windows XP] Go to Windows “Start” menu, select “Run”, enter “cmd” and press [ENTER] -> this opens the command console window. Drag and drop the downloaded eLicenserControlSetup.exe file from your desktop into the command window to add its path to the command prompt.
[Windows Vista / Windows 7] Click on the Windows logo in the task bar.
Enter “cmd” (without the quotation marks) and right-click the cmd entry in the result list. Choose “Run as administrator” (important!)
Enter the complete path to the eLicenserControlSetup.exe
Now add the overwrite option by typing " /o" (without the quotation marks) and notice the space between the path/filename and the “/o” option.
A valid command line should look like this now:
“…\any path\eLicenserControlSetup.exe” /o
Press [ENTER], this starts the eLCC installation in overwrite mode.
Now reboot your PC, when Windows has finished booting connect one USB-eLicenser at a time, allowing the Windows Hardware Detection to install each key automatically.



It is from this article (item number 1):

https://www.steinberg.net/en/support/knowledgebase_new/show_details/kb_show/usb-elicensersteinberg-key-details-tips-and-troubleshooting/kb_back/2020.html