eLicenser error

Hi

I had to re-install Cubase 8.5 after a PC rebuild. When I run the ElC control centre I now get an error message

‘Unfortunately the serial number of your Soft-eLicenser is not unique. Please contact your software vendor to solve this issue’

I also get an error message when I try and register - I think it might be related
’ Please make sure the computer has access to the internet and try the online registration later or contact your software vendor’s support team’ Error code ‘1003’

I sent a support request to Steinberg several days ago but haven’t heard back. Has anyone seen this before and is there a fix?

thanks
Michael

Assuming you have Cubase Pro and not Elements then your licence is on the usb elicenser not the soft elicenser.
Do you know of any products that you definitely do have licensed to soft elicenser??

If none follow the instruction here to remove it:

https://www.steinberg.net/forums/viewtopic.php?t=4324#p29951

I’ve got Cubase 8.5 Pro - I followed the instructions in the link to delete the soft license and it worked! :slight_smile:

Thanks Grim!! :slight_smile: