Following describes my eLicenser problem.
The other day my eLicenser stopped working and I was required to update my eLicenser software. After the eLicenser update my products were reflected in the My Products area on the Steinberg website but were missing from the eLicenser. Now my eLicenser reflects my Steinberg software, especially Cubase Artist, Padshop Pro, the Grand 3 and Retrologue. I’ve updated my eLicenser software and run synchronization a number of times and now my license is not reflected in the My Products area of the Steinberg site. On one of the related web pages my license is listed as broken.
I did try to get a temporary license but that may have caused the license containing Cubase Artist, Padshop Pro, the Grand 3 and Retrologue to disappear from the main My Products page on the Steinberg website.
While trying to resolve my problem I received an automatic email. It is confusing and appears that it does not apply to my problem??
I sent an email with this information to firstname.lastname@example.org. I’m not sure if this information will reach the Steinberg’s Customer Support Team.
I’m confused and am not sure what to do next?? Note: I did not send in the form saying my dongle was lost or stolen. It seems to be working.
Also note: I’ve been using Steinberg products and the eLicenser for about five years and never had a problem.