eLicenser issue

[jeffrags]

I’ve been using Dorico 2 with no issues until now. The attached image shows what sort of eLicenser issue I am having.

The first time this happened tonight and I tried to exit Dorico, the following crash took place: Process: Dorico 2 [75844]Path: /Applications/Do - Pastebin.com

Thanks, all!

[Rob_Tuley]

Try this: https://helpcenter.steinberg.de/hc/en-us/articles/360001267699-macOS-10-14-Mojave-Application-has-caused-the-following-error-Application-Synsopos-app-could-not-be-started-

[dspreadbury]

Assuming the access control steps have all been followed, very often you can resolve these kinds of problems with the eLicenser simply by restarting your computer.

[jeffrags]

All is well via the approach in System Preferences. Thanks, all!

[litonkrl]

Most USB-eLicenser issues can be solved by installing the latest eLicenser Control Center, which also contains an USB-eLicenser driver.This error is usually due to Windows 10 major updates - it can also be due to moving the Soft-eLicenser file from another machine.

[Derrek]

Since last night’s latest update of Windows 10, I get the following message (twice) whenever I try to open Dorico.

The problem is, I do not use the Soft elicenser, and when I try to update the Licence Manager, I receive this message.

How do I repair the License Manager? (Do I just redownload it from scratch? Do I need to make a note of all the license numbers first?)
Subsequently, can I delete the soft eLicenser inside the License Manager?

(Fortunately, Dorico will run from the USB elicenser. I just want to eliminate the error messages and be sure my license manager is okay for the future.)

EDIT: Just found out that the key was to run License Manager as Administrator. (I should have remembered that straight off.) So my difficulty has been solved.