Though I rarely have issues with the Elicenser, I do wish that SB or however is managing it would improve its support and the way it works.
Though none of these are dealbraking issues, there are things that could be done to make the whole experience a lot smoother.
-The elicenser website is rather non-descriptive and doesn’t appear to have any support, either as a forum or a link to a forum.
For example, I have a missing license that I’m trying to get back and when I started to investigate it was completely unclear who I should be contacting.
Is it Steinberg, who seemingly by proxy manages/manufactures the Elicenser? Or is it VSL, from whom I received the license?
I eventually found out but even a simple FAQ on the website could have saved me days from emailing around.
-The installer software is hopelessly unhelpful. It often complains that it can’t install because there are still ‘applications open that are using the elicenser software’.
This includes its own protection.exe, Synopsos of whatever it is called. How am I to know as a user, and why do I manually have to quit it via the task manager?
Since (like most other installers) it doesn’t give you the option to ‘close all running applications before installing’, I just have to go through the task manager and quit anything that hasn’t quitted itself in order to install.
-The Elicenser control panel has an option to go to the website to check for updates, but why doesn’t it include an option to automatically check for updates and download/install them? This could and really should be a preference. What is this, the 90’s?
-Why not include an option that keeps track of your multiple elicensers? For example, I have three…it would be great if when I start the control panel, it shows me a snapshot of the other keys and the computer that they are being used on, so I know which licenses are on which…it’s something that iLok recently introduced and it is more useful than I realized…
For something that is such a vital part of the DAW setup, this licenser software should really be updated imho