ELicenser Problem

Cubase
,
1

I’m trying to upgrade to Cubase 9.5 from Cubase 8. I get a pop up window at installation saying,

ELicenser Control cannot be installed because operating system is too old.
Minimum system is Windows 7.

But that’s what I’m using - Win 7. I have all updates installed, including .net framework 4.7.

Can anyone advise?

2

Hi,

Try to uninstall eLCC and reinstall it as an Administrator, please.

3

The problem is not with the ELicenser app. It’s with whatever licensing stuff Steinberg intalls when installing Cubase 9.5. Cubase 8 won’t open now either.

I’ve downloaded and reinstalled 9.5 again but get the same result.

4

Then some important component, which is necessary for Steering installers, is missing.

5

Do you have the latest eLicenser Control Center installed?

6

Yes I do.

7

I’ve tried everything. Now I’m updating to Win10 on a new SSD
No response from Steinberg after submitting a ticket 5 days ago.

8

I know of only two reasons why this error message would show up:

  • the Windows system has been damaged in some unusual way and is reporting an incorrect version number that is “too old”.
  • The eLicenser Control installer was forced to run in a “compatibility” mode.

Please download the latest eLC installed from http://www.elicenser.net, then open the installer’s “Properties” dialog and check the “Compatibility” page.

There is a checkbox “Run this program in compatibility mode for” that must not be activated.

eLC properties.png
eLC properties.png420×536 16.7 KB

If you’re inclined to further investigate, you could locate the eLicenser Control installer’s log files located at

%PROGRAMDATA%/elicenser/logs

There are two entries “windows_os_name:” and “windows_os_version_number:” that will tell you which version was actually detected by the eLicenser Control installer.

9

Thanks Dirk - the compatability mode issue solved it for me!

10

The problem is not with the ELicenser app. It’s with whatever licensing stuff Steinberg intalls when installing Cubase 9.5. Cubase 8 won’t open now either.