I have just made the commitment to upgrade from WaveLab Elements 8 to the Full WaveLab 8.5, obviously at considerable expense, and am really disappointed that I can’t get it through the licensing process and am unable to use it. Steinberg support seems to be on holiday for about 10 days for Christmas and the New Year, but I have important work I need to get on with and would be extremely grateful if anyone can help with me this.
I try to enter my new activation code in the eLicenser, and the code is recognised as that of the software, but when that is OK’d a new window pops up to tell me:
“The license upgrade you are about to perform will work only for licenses which reside on a USB-eLicenser. Currently, the license eligible for this license upgrade process resides on the Soft-eLicenser. Please transfer the license you want to upgrade from the Soft-eLicenser to a USB-eLicenser (using drag-n-drop in the main window), then try the license upgrade process again.”
Now, I have never used a USB-eLicenser, the previous WaveLab Elements 8 version always having happily worked with the ordinary software eLicenser.
If anyone can help me get through this web of mystery I will be forever in their debt!
Please help if you know anything at all about all this!
Many thanks,
Graeme