My father bought a retail copy of Cubase Elements 8 in Köln Music Store. I was handling the installation.
System is Win10 x64
Installation went fine, I downloaded, installed and registered the eLicenserControlCenter. When it was downloading the activation key it crashed. I tried the same step again, it told me that the activation code has been used already.
Now there is an eLicenser registered in fathers mySteinberg account and it also contains the activation code, but ECC on the computer does not have the key.
Update database and Recover option in ECC does nothing.
Soft-eLicenser number is visible, License is not visible.
Meanwhile on My Products webpage, the same Soft-eLicenser already contains the activation code for the product.
Maintenance on eLC doesn’t do anything.