elicenser problems

hello i use cubase 8 artist, the elisencer was working perfect with my windows 8 the problems started when i took the decision to upgrade to windows 10, (i had windows 10 in this computer again and the elisencer was working without problems)

but now when i put my elicencer usb i hear the sound which show me it is plugged, after 5 secs the led light of the usb stops flashing and its dead, i installed the newest elisencer control center Version: 6.9.2.1183 but still nothing, when it run i cant see my usb, then when i unplug my usb i hear the windows sound of disabling usbs, so i guess my computer can see the usb but it cant read it anymore, any suggestions?