Same issue here. I love Cubase but this is taking the p*ss now. Never had a single issue with Steinberg taking my payment for upgrades but the licensing servers seem so flaky. The average joe like me doesn’t want to asked about checking DNS settings. If I have a perfectly fine internet connection that works ok with the many other bits of software I use then that should be sufficient. Come on guys!
Hi,
Just a question here : I’m a new customer since 3h. I can’t use my ur22mkii, but I cross fingers for tomorow. I can wait some couple of hours.
We are all in this case ?
Or to use cubase daily, we need to check all the time the version by internet ? Do I need to connect to internet to work with cubase ? All the time ? For me, it is no way to work like that…
No… you don’t even need to be connected to the internet for Cubase to work (once your licenser is properly credentialed.) Unfortunately, only patience (more) will get you through this one.
Tom
A license isn’t needed to use a Steinberg audio interface.
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That’s right. But I m a beginer and I don’t have another DAW. Not easy to record for me (voice and guitar).
Still Cannot to activate my Cubase 11 update.
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Hmmm, so it seams this issue is now running into day 3.
Its now starting to feel less like a glitch and more like a robbery. At the very least there should be ETA for the fix, a gesture of good will would be the decent thing to do, and for crying out loud change the system if it can’t cope.
This is not how to treat paying customers.
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Instead of bitching, try to understand that the problem is probably complex.
If we were in their shoes, we would rather receive encouragement. Imagine your customers sending you such complaints messages … when it’s not that bad. You just have to wait.
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A decent communication strategy would go a long way to alleviate frustrations, and an outage that spills into day 3 raises legitimate concerns.
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The last update I can see regarding this issue is from 8:20 AM CET
It’s now 230.06 PM CET.
What’s happening? Why no updates?
Even the old “we are doing everything we can” every hour.
Not impressed guys.
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What would be the benefit of a “We’re doing everything we can.” message every hour? It should be obvious that they’re working on the issue. This outtime is costly for them. It hurts them the most. You can be absolutely sure that they’re doing everything they can.
We’re all waiting eagerly for the activation servers to go back online. Impatient emotional outbursts won’t help at all.
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Bitching? Lol. People have paid for a product they are unable to use, and with very little comms from the supplier, you expect people to be fine with it? If you bought a car that didn’t get you to where you wanted to, would you walk and have patience, or would you “bitch”
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My thoughts exactly.
I have paid my update also and I can’t use it.
I think that Steinberg is doing everything they can to fix this. Or maybe they are just testing their customers how long they can take it. 
Patience. Patience.
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Yes, and I would have to wait while they fix my car. 
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Thank you! I’ll keep an eye on that page
If you bought a car that didn’t get you to where you wanted to, would you walk and have patience, or would you “bitch”
Would bitching get the car repaired more quickly?
Again, I think what people completely miss here is that non-functional servers cost Steinberg a lot of money. Of course they’re working as quickly on that as they can. Pretty naive to think they don’t.
I think you’re missing my point, we all understand they are working to get this resolved as quickly as possible, but if this was communicated correctly and fully, people would be a little more forgiving about the situation. People also have a right to express their dissatisfaction without it being called bitching. The excitement of using a new product has been dashed for many, and there are also people who rely on this service for teaching, and being taught (I refer to earlier posts). I don’t feel it’s out of sorts to voice an opinion of grievance.
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I see your point very well and I see the frustration growing in this topic. I’m frustrated also and disappointed that I can’t get to use the update. But I try to keep calm. Steinberg’s staff is the only instance that can do something to fix this and that’s it.
I’m sure that they are watching this topic closely.
My point is that arguing and “bitching” doesn’t get us anywhere near solution.
So let’s stop this hassle before it even starts. (I have seen it too many times)
Peace.
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I whole heartedly agree on the, no need for bitching, but that was the word in an earlier post which prompted my response on on this topic. I also understand that text is void of emotion so I may have taken comments out of context, and my my comments may have been taken likewise.
Let’s get back to peace, love, and music (when we can register:stuck_out_tongue_winking_eye:) 
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Definitely I won’t update cubase from the day one anymore as I did until now. I had the same problem for 4 days back in December when I upgraded from 10.5 to 11. If you really care about your users and your money it is time to do the move Steinberg. In my case, i was not frustrated because i had to pay and wait 4 days for a product that should work 2 second later, i was frustrated when I had to pay 50€ to buy a hub for the dongle, I was frustrated when I was on the couch and had to keep cables on me to use Cubase, i was frustrated when I used Cubase Ai to skip the dongle and finally I was frustrated when I paid 199€ to buy Serato Studio to write my fast ideas. I am frustrated every time I look at my MacBook and I see a dongle dressed in schoch. Paradoxically i paid a lot of money to have a small and portable device and it is, until i have to use the OLD Cubase. Do the move, Steinberg.
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