My usb eLicenser has apparently been wiped/broken. Working on a project i got the no license found error message. Closed Cubase and got the same issue upon startup.
Then reinstalled/updated eLicenser software. The device is still showing no licenses (Cubase 8, 9, Aruria V colection). The device is not showing in the eLicenser software.
Upon trying to reactivate the license using activation code, the software says not possible as the licenses are upgrades from previous version. Stupidly in hindsight I left the 7.5 on an older dongle which is broken and long gone. I have retained receipts for proof of purchase of earlier versions.
Quite a situation. Where do i begin trying to fix this? I can’t seem to find email support anywhere on the steinberg website.