eLicsenser Problem after installing Cubase

Hi,

I have recently installed Cubase 9.5 trial version.
After opening Cubase, it opens eLiscenser and after I insert the serial i received via mail, the next error shows:


From that point on I’m pretty much stuck.
Any suggestions ?

Thanks.

Which Cubase version are you trying to demo?
If it’s Artist or Pro, you need an USB eLicenser, and it looks like your are trying to demo the Pro version as the eLicenser software tells you there are no USB eLicenser connected.

thank you very much.