Email with DAC Never Arrives (upgrade from 11 to 12)

The email with DAC to upgrade from Cubase 11 to 12 never arrives.

  • I bought during grace period
  • I am eligible
  • My email is correct in the Steinberg system
  • I’ve checked all email folders and spam
  • The email simply doesn’t come
  • I started 3-4 day ago and nothing.
  • I’ve tried to re-send the DAC many times since…still no DAC email

Please advise how to upgrade without DAC email. Surely you must have a Plan B?