Error massage when opening vst instruments

From time to time I get an error massage that says “A serious problem has occured please try to save project…” and it create a .bmp file.
This happens when I click on the Edit Instrument track icon to open the vst plugin in the track. When I first start using the project this does not happen, but rather after a while of using the program.
Can anyone help with this? I am new owner of Cubase and don’t know what to do about this.
Thank you
Cubase 64bit 2022.6.2 (1.0 MB)

BBC symphony VST is crashing, according WinDbg Preview.

I don’t use that VSTi, so can’t help with any personal experience, but make sure you’re on the latest version.

Also, try running Cubase in Safe Mode with preferences disabled to check if a prefs corruption is the cause. (if it doesn’t crash in safe mode, quit and relaunch in safe mode, and delete preferences.

CONTEXT:  (.ecxr)
rax=00007ff80dbe90a0 rbx=00000002bdfe2fd0 rcx=00000002bdfe2fd0
rdx=00000000001489a0 rsi=00000000b109e2a0 rdi=0000000000148bc0
rip=00007ff80d230416 rsp=0000000000148950 rbp=0000000000148ac0
 r8=0000000000000000  r9=0000000000000002 r10=00000000000004c0
r11=bb0080ce0001e1bf r12=0000000000148bc0 r13=0000000000148c60
r14=0000000000148b40 r15=0000000000000002
iopl=0         nv up ei pl nz na po nc
cs=0033  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00010206
00007ff8`0d230416 80797b00        cmp     byte ptr [rcx+7Bh],0 ds:00000002`bdfe304b=??
Resetting default scope

ExceptionAddress: 00007ff80d230416 (BBC_Symphony_Orchestra__64_Bit_+0x0000000001200416)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: 00000002bdfe304b
Attempt to read from address 00000002bdfe304b

PROCESS_NAME:  Cubase12.exe

READ_ADDRESS:  00000002bdfe304b 

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.


EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  00000002bdfe304b

00000000`00148ac0 60              ???


00000000`00148950 00000000`00148ac0     : 00007ff8`0d6d3e94 0000c8c5`86b1d591 00000000`00000080 00000002`bdfe2fd0 : BBC_Symphony_Orchestra__64_Bit_+0x1200416
00000000`00148958 00007ff8`0d6d3e94     : 0000c8c5`86b1d591 00000000`00000080 00000002`bdfe2fd0 00007ff8`0d22e2bb : 0x148ac0
00000000`00148960 0000c8c5`86b1d591     : 00000000`00000080 00000002`bdfe2fd0 00007ff8`0d22e2bb 0000c8c5`86b1d461 : BBC_Symphony_Orchestra__64_Bit_+0x16a3e94
00000000`00148968 00000000`00000080     : 00000002`bdfe2fd0 00007ff8`0d22e2bb 0000c8c5`86b1d461 00007ff8`0cc9467e : 0x0000c8c5`86b1d591
00000000`00148970 00000002`bdfe2fd0     : 00007ff8`0d22e2bb 0000c8c5`86b1d461 00007ff8`0cc9467e 00000000`00000002 : 0x80
00000000`00148978 00007ff8`0d22e2bb     : 0000c8c5`86b1d461 00007ff8`0cc9467e 00000000`00000002 00000000`00148b40 : 0x00000002`bdfe2fd0
00000000`00148980 0000c8c5`86b1d461     : 00007ff8`0cc9467e 00000000`00000002 00000000`00148b40 00000000`00000002 : BBC_Symphony_Orchestra__64_Bit_+0x11fe2bb
00000000`00148988 00007ff8`0cc9467e     : 00000000`00000002 00000000`00148b40 00000000`00000002 00000000`b109e2a0 : 0x0000c8c5`86b1d461
00000000`00148990 00000000`00000002     : 00000000`00148b40 00000000`00000002 00000000`b109e2a0 00000000`00000002 : BBC_Symphony_Orchestra__64_Bit_+0xc6467e
00000000`00148998 00000000`00148b40     : 00000000`00000002 00000000`b109e2a0 00000000`00000002 00007ff8`0ccdbe6e : 0x2
00000000`001489a0 00000000`00000002     : 00000000`b109e2a0 00000000`00000002 00007ff8`0ccdbe6e 00000000`00148b50 : 0x148b40
00000000`001489a8 00000000`b109e2a0     : 00000000`00000002 00007ff8`0ccdbe6e 00000000`00148b50 00000000`00148ac0 : 0x2
00000000`001489b0 00000000`00000002     : 00007ff8`0ccdbe6e 00000000`00148b50 00000000`00148ac0 00000000`00148b50 : 0xb109e2a0
00000000`001489b8 00007ff8`0ccdbe6e     : 00000000`00148b50 00000000`00148ac0 00000000`00148b50 00000000`00000000 : 0x2
00000000`001489c0 00000000`00148b50     : 00000000`00148ac0 00000000`00148b50 00000000`00000000 00000000`00000000 : BBC_Symphony_Orchestra__64_Bit_+0xcabe6e
00000000`001489c8 00000000`00148ac0     : 00000000`00148b50 00000000`00000000 00000000`00000000 00000000`00000040 : 0x148b50
00000000`001489d0 00000000`00148b50     : 00000000`00000000 00000000`00000000 00000000`00000040 00000002`9de8a160 : 0x148ac0
00000000`001489d8 00000000`00000000     : 00000000`00000000 00000000`00000040 00000002`9de8a160 00000002`9de8a168 : 0x148b50

STACK_COMMAND:  ~0s; .ecxr ; kb

SYMBOL_NAME:  BBC_Symphony_Orchestra__64_Bit_+1200416

MODULE_NAME: BBC_Symphony_Orchestra__64_Bit_

IMAGE_NAME:  BBC Symphony Orchestra (64 Bit).vst3

FAILURE_BUCKET_ID:  INVALID_POINTER_READ_c0000005_BBC_Symphony_Orchestra_(64_Bit).vst3!Unknown

OS_VERSION:  10.0.22000.1

BUILDLAB_STR:  co_release


OSNAME:  Windows 10

FAILURE_ID_HASH:  {8d59e94f-ad1a-ace6-b701-9ce9b4b6f6f7}
1 Like

Thank you Steve for your help
Yes I can see that in this instance BBCSO is causing the error, but I have previous errors happened with different VSTs. I just installed BBCSO today, but I have been getting this error for months now.
I will try your suggestion regarding the deletion of preferences.
Thank you again