Error Message - Software Or Interface?

I’ve been experiencing this same issue for a while now and just can’t figure out what the problem is. I’m using Cubase 10 with the MR816 interface. I also utilize a summing mixer, so am sending out 14 channels via the 8 outs and the ADAT outs. Am also utilizing the s/pdif ins and outs. I can mix a song for hours, save appropriately, then when I come back later to open up the project, I’ll get the error message “a serious error has occured, please try to save under a different name”, or something like that.

I re-boot the computer, close and re-launch Cubase, and usually after multiple attempts it’ll finally open the project and works perfectly,… until next time I re-open.

I’m not sure how to trouble shoot the issue. Logically it could be an issue with either the interface, the software, or my PC. Both the interface and the PC are around 11 years old. I really don’t want to purchase a new interface or PC only to have the same issue.

Any ideas, or trouble shooting advice?

Marc

Hi,

Please attache the crash file mentioned in the error message.

Sorry, not quite sure how to do that. Do I take a screen shot, and attach here?

Hi,

In the error message, there is a crash dump file mentioned. Its location is Documents/Steinberg/Crash Dumps. Please attach this *.dmp file.

Alright, next time it happens I’ll see if I can figure it out. Thanks.

Hi,

You can find the the files there already.

Yep, found them. Still confused though. The most recent one is listed as :
Cubase10.0.20.187 64bit 2019.7.15.21.40.29.686.dmp

Not sure what to do with that info?

Marc



Hi,

Then you can try to use Microsoft ProcDump to generate a dump file.

Cubase 10.0.20.187 64bit 2019.7.15 21.40.29.686.dmp (931 KB)

I’ve already attached this file to another thread upon request, but no response yet, so I figured I’d reach out again. I’m in the middle of mixing an album for a client and Cubase 10 keeps crashing with a .dmp file message. Can someone please help me figure what’s causing these crashes? I’ve already emailed Steinberg support, but not confident they’ll get back with me in a timely manner.

Thanks,
Marc
Cubase 10.0.20.187 64bit 2019.7.15 21.40.29.686.dmp (931 KB)

Duplicate here.