Error trying to upgrade license

Cubase
,
1

Hello,

I recently purchased a Cubase Elements 14 upgrade, but when I try to redeem the code in the Steinberg Download Assistant, I get this error message:

“You entered a download access code for a product upgrade, but you do not own a license to which this upgrade can be applied.”

I currently own Cubase LE 12.0.70 (build 464, June 16 2023), not the full Cubase Elements 12 version.

It seems that this upgrade code requires an existing Elements license, which I do not have.

Could you please exchange this code for a full Cubase Elements 14 license or advise me how to proceed?

Thank you very much for your help!

2

This is a user forum, so no one can do that for you.

You need to contact the Online Shop Support for a refund. It is available here