Error when starting Halion 6th

Virtual instruments
#1

Hello.
I bought from you Halion 6 uprgrade with Halion 5. After installation, always when I start Cubase 9 as always initializes Halion VST3, Cubase crashes. If I let Halion 6 as standalone is the same as in the first case. It annoys me a lot. With HALion 5 had almost no problems. I decided odisntalovat as Cubase and Halion and install back but no improvement has not occurred. If only I uninstalling Halion 6 and Cubase moves smoothly.
Another strange state’s why when I want to go back to Halion to 5 opened projects eLicenser me to report that I have a license to Hailon fifth but I bought it so full version downgrade is not possible. Now I am in a state that is not driving me Cubase 6 and Halion and I can not even work with Halion fifth

Please, this is important news !!, take it into consideration and nvrhněte me i need a fallback so I could continue working.

Greeting
Petr Mikeska.

#2

Hi Petr,

Are you on Windows 7?

The critical issue might be the Direct2D update. So you should properly try this one:
https://support.microsoft.com/en-us/help/2670838/platform-update-for-windows-7-sp1-and-windows-server-2008-r2-sp1

Secondly, the HALion 6 license does not cover the HALion 5 license. If you want to run HALion 5 on a separate system you can get in touch with the support team via MySteinberg and they will provide you with a dedicated HALion 5 add-on license.

#3

Hello Matthias.
Thank you
I have Windows 10 64bit, so I do not know if my problem.

Peter

#4

Hello, so I’m sending additional information from the dump windows 10 for Halion 6

Bad block, type 0
Event Name: APPCRASH
Response: Not available.
CAB File ID: 0

Problem signature:
P1: HALion 6.exe
P2: 2.5.0.33
P3: 587745b2
P4: HALion 6.vst3
P5: 6.0.0.1018
P6: 589072bf
P7: c0000005
P8: 0000000002441c39
P9:
P10:

Attached files:

These files can be found here:
C: \ ProgramData \ Microsoft \ Windows \ WER \ ReportQueue \ AppCrash_HALion 6.exe_926d76bca3817d3c58d677bcf2d29d1ee1a35f4_65a8ceb3_04ca0ec5

Symbol analysis:
Re-Search solution: 0
Report ID: 8fa0bbb4-715a-4c8f-Bede-cfa2a3ced17c
Status Report: 4102
Scrambled interval:

Faulting application name: HALion 6.exe Version: 2.5.0.33, timestamp: 0x587745b2
Name faulting module: HALion 6.vst3, Version: 6.0.0.1018, timestamp: 0x589072bf
Exception code: 0xc0000005
Shift errors: 0x0000000002441c39
ID faulting process: 0x2940
Faulting application start time: 0x01d287bb8f32cb8a
Path to flawed application: C: \ Program Files \ Steinberg \ HALion 6 \ HALion 6.exe
Path to chybujícímu module: C: \ Program Files \ Common Files \ VST3 \ Steinberg \ HALion 6 \ HALion 6.vst3
Message ID: 8fa0bbb4-715a-4c8f-Bede-cfa2a3ced17c
The full name of the offending package:
ID applications related to the flawed package:
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