I have been a Cubase user for many may years. I recently (4 days ago) upgraded to Cubase 8.5 pro. My purchase features a free upgrade to Cubase 9. However, when I try to install the upgrade I get this error -
“The installation source for this update is not available. Verify that the source exists and that you can access it. Error Code:1612”
I have Cubase 8.5 installed from a disk. It works as designed. My elicense is approved for Cubase 9. All of the other Cubase 9 components installed correctly.
I believe this may have to do with the fact that my computer crashed and I had to reinstall Cubase 8.5 which installed perfectly, but Cubase 9 (downloaded) stops during installation and posts the above error. I have read that this could be Registry issue, but I don’t want to start messing with the Registry without specific knowledge on how to do so.
I created a ticket with Steinberg but have not heard back yet.
Any help is greatly appreciated.