Every time I start Cubase 12.0.52, the attached window appears

Cubase
1

Every time I start Cubase 12.0.52, the attached window appears.
Before, when I clicked OK, Cubase would start without any problem, and the next time it didn’t appear.
But now it appears every time. But it works fine as before.
How can I get rid of this window?

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2

Hi,

Attach the DMP file to be able to have a look, what freezes Cubase (probably during quit).

3

I do have that screen also from time to time. But my Cubase didn’t freeze on shutdown before. It just works and closes as expected (and much quicker than previous versions I might say).

To me it seems there is a file somwhere which indicates Cubase the last shutdown was irregular when actually it was not. Maybe it might help to just trash that file. If I only know where to look for that file.

4

Hi,

In the message you send the screenshot of, you can see the path of the DMP file. Please, share the file (it doesn’t help to delete it from your system).

5

Martin.Jirsak, thank you very much.
When you say share a file, do you mean send that file to Steinberg? If so, I have sent it.

6

Rainer_Hain, thank you. No freeze on my end either. Once I start it up, I don’t get this screen after that. I guess that wrong file is hidden somewhere as you said.

7

Martin.Jirsak, I deleted the .dmp data from the CrashDumps folder and it stopped appearing. Thank you very much.