I am a very upset and disappointed customer!
I have been having a major issue with cubase rewiring to reason at 48khz for months and I have lost alot of money and time due to this!
View this topic :http://www.steinberg.net/forum/viewtopic.php?t=505
I have been back and forth with Emails to Yamaha Australia and also to Support from Steinberg on here and direct to forum admins…
They constantly told me that they could NOT replicate the issue on their test systems…
I asked what their test system was so I could build and identical system so I would have stability… no response the that question… I now believe it was avoidance!
I recieved an email today from Shaun at yamaha australia this is what he said :
Many thanks for your patience and apologies for the delay in reply.
I stand corrected - in the ensuing period since our previous correspondence, we have encountered the specific issue you described.
- Working in Windows 7 64-Bit connected to an MR816
- Working at 48kHz
- Opening Reason, activating Combinator patch and Piano NNXT within Reason, routing from separate MIDI tracks in Cubase 5.5.2 via Rewire protocol
- After quantizing the tracks in Cubase to snap to the nearest beat (in 4/4 time signature), certain notes appear to ‘stick’ / ‘delay’ as described during playback
- The above occurs intermittently and at random intervals
As previously mentioned, this is a known issue when attempting to utilise Reason via a MIDI track in Cubase via Rewire in 64-bit when working at 48kHz.
Steinberg have tested this scenario with multiple versions of Cubase without any success, and have advised that this is a Propellerhead issue when working via the Rewire protocol.
Unfortunately, at this stage, there is no specific fix from any developer that can be implemented to address this particular issue.
In the meantime:
- An updated version of Tools for MR816 (v1.70) has just been released - could you please try downloading and installing this:
- Finally, can I suggest working at a different sample rate (e.g., 44.1kHz) to alleviate this issue?
Many thanks again for your patience during this process.
Customer Support Specialist
Music & Audio Technology
Music Products Division
Yamaha Music Australia
Level 1, 99 Queensbridge Street
Southbank VIC 3006 Australia"
Ok now they admit that they have this problem…
They say there is NO fix…
They blame Propellerhead for the issue… This is utter BS because I can rewire Reaper into Reason at 48khz with absolutely no issues at all… This to me shows the issue is in cubase…
Also in this email Shaun states "As previously mentioned, this is a known issue when attempting to utilise Reason via a MIDI track in Cubase via Rewire in 64-bit when working at 48kHz. "
Tell me where and when they told me this!
What is more funny is that in the email previous to this one today he stated this “We’re unable to replicate the specific issue you’re having, and I understand that this has been a frustrating process.”
is it just me or is that a contradiction…
Now I have spent thousands of dollars upgrading software and hardware to attempt to remedy this issue because they have all lead me down the garden path…
Will they compensate me for their lack of support and honesty… I highly doubt it dont you!
I have been supporting Steinberg as a PAYING customer since cubase vst 5…
I have been a retail sales person for high tech products in a music store and recommended and sold their software over any other host application on the market… What do I get in return… LIES and DECEIT!!
I hope the big boss of steinberg gets to read this post because as I said I am NOT HAPPY!!!
We deserve to have software that delivers what it promises it will and really all I am asking is to be able to continue to work at 48khz like i have for the past 10 years!
FIX THIS ISSUE AND FIX IT FAST!!!
as i have said in previous posts I do not want to have to learn a new software host and get away from cubase forever as I do love the program and all its features… For me this bug is like me having a Ferrari but not having place to fill the tank with petrol… The best car but not being able to use it!
I hope you get the point Steinberg! Its pretty darn clear just like my instructions to replicate this bug but it has taken you how many months to even test it properly and what wow the bug is there and you cant get around it either…
Thank you very much!