Expansions are not loaded.

Hi to all. Together with Groove Agent 4 I bought several additional banks. They are displayed in Groove Agent, but they are not loaded. Everything is visible on the video. Tell me what to do to make things work well. Thank you.

Hi everybody!
By the way I have the same trouble either.
Could anyone help us how to fix it?
Some banks (kits etc) are not able to be activated (after click nothing happends).
I hope for some help!))


same problem here with pop and rock essentials, nothing happens when I try to install them. Bought them may 10.
I have mac pro and latest macOS.

Same here, bought Simon Phillips pack and it does not show up with the standard Rock Kit, Studio Kit, Vintage Kit etc. I uninstall and reinstalled a few times to no avail.