First contact today. This is how I described the issues:
_I installed the HALion 6 license onto my USB eLicenser and have found that my Hypersonic 2 and HALion 5 licenses have been purged from the device.
I have two separate issues with this policy:
- I have many 32bit Projects, still in flux, that are being run in Cubase 7.5, 8 and 8.5. I need HALion 5 to complete them.
- Similarly, I have the same issue with Projects that are using Hypersonic 2. Additionally, I purchased Sound Radix s 32Lives to run Hypersonic 2 in Cubase 9.0.10 (which it does quite well).
My question is: can you provide a pair of add-on licenses for these two products, so that I may continue to work with Cubase 7.5, 8 and 8.5 in 32 bit mode?_
This was the response:
Thank you for contacting the Steinberg US Support team. My name is Jeff and I will be assisting you with your request.
I will make this request to the team in Germany. I will be back in touch as soon as they reply.
So now I wait to see what Germany has to say about this. As a far as I’m concerned, this never should have been an issue in the first place, I get that the HALion 6 license overrides the H5 license. This has been standard practice for all Cubase upgrades. Cubase upgrades have always left the authorizations for earlier versions intact…as did earlier versions of HALion. This practice should have carried over to HALion 6…regardless of the new “dongle-less” policy. At the very least, we should have been warned prior to purchase. I find this particular bit fairly deceptive and unfair.
Removing the ability to use HALion 5 (for use in 32 bit mode) took me by surprise. But it’s the removal of Hypersonic 2 that really got my goat. There is no reason why they should remove something I paid for and continue to use along with all the other Steinberg products I’ve purchased over the years. For the record, Hypersonic 2 functioned perfectly in any Cubase version running 32 bit mode and additionally, when wrapped with Sound Radix’s 32Lives, it functioned just fine in Cubase 9 in 64 bit mode. As much as Steinberg touts that HALion and HALionSonic are the successors to Hypersonic, they don’t replace it’s unique library and interface. I want it back. I fully expect Steinberg to do the right thing. No more, no less.