Thanks for Matthias; for me it has been solved by the additional license
Well, yes…technically, the problem isn’t solved until Steinberg sets up an efficient way to retrieve the add-on or revises the eLicencer authorization process to automatically include the add-on…or trains their support team to respond in a timely fashion rather than depending on the good graces of Matthias…who, BTW, apparently does care about his customers.
P.S. it’s been almost 2 weeks and I never heard back from Yamaha USA support, one way or the other.
It’s been a few weeks of waiting for me, as well. Spoke with US support which was helpful, but got routed with a ticket to Germany support. Still waiting for an add-on license code to correct the Hypersonic 2 issue. If license codes are being PM’d to Hypersonic 2 customers who have upgraded to HALion 6, please consider sending one here, as well.
Activated Halion 6 which was upgraded from H4 and have lost access to H3, H4. Still waiting on reply for H5 add-on license.
Would like to open previous projects using H3, H4 to prepare for H6 install as Im still wary of how H6 install will affect them but won’t open correctly since H6 activation.
I am also waiting. I call that non existing support
You guys are going to have to be a little proactive in the process. Matthias has been helping users out on a case by case basis…but you need to PM him. He states:
Please send me a PM with your name, support ticket number and eLic number and I will take care. Apologies for the inconvenience.
So far, everyone who has PM’d Matthias for the Add-On code has received a code from him.
If I upgrade Halion 5 to Halion 6 how long does it take to get the Halion 5 license back?
The answer seems to be: as soon as you PM Matthias. While he may not be monitoring the forum over the weekend, most certainly he will, by the beginning of the workweek. In my case, Matthias responded within a minute after PM’ing him.
folkfreak wrote:
They refused to give me back the licence they have stolen from me.
Musing posed the question: “Why would they refuse?” I have the same question. Here’s another: Did you actually PM Matthias? If you did and were refused, why? I ask this because it may bring up an eligibility issue, of which we are unaware and may be of some value to others reading this thread.