Factory playback templates not appearing

Dorico
21

Hi @cyland , please open a Terminal window and copy and paste the line

find /Library/Application\ Support/Steinberg/Content -ls > ~/Desktop/SMTGContents.txt

and hit the return/enter key. That will create the file SMTGContents.txt on your Desktop.
Please post that file here. Thanks

22

It seams I canā€™t upload the text file. Zip file
SMTGContents.txt.zip (3.9 KB)

23

Hi @cyland , thanks for all the data. The content files look all okay, but the diagnostics contain a couple of Vienna Synchron Player crashes. There were 6 crashes and all in the Synchron Player.
I need some more time to think about your case. Iā€™ll be back asapā€¦

1 Like
24

Hi, I think the VSP crashes depend on I forgot the Ilook dongle and when I close Dorico it hangs.

25

Okay, that leaves us then with the missing contents issue.
At second sight, though you have lots of contents files installed and they all have proper access rights, still there are quite a lot of them missing.
Though itā€™s quite a pain in the neck, but if I were you, Iā€™d reinstall all contents again by launching the Steinberg Download Manager, go to the Dorico 6 stage and click on the ā€œInstall againā€ button for

  • HALion Sonic Selection - Content
  • Iconica Sketch
  • HALion Symphonic Orchestra
  • Olympus Choir Micro
  • Marching Percussion Basics
  • Indian Drum Basics
  • Groove Agent SE 5 - Content
  • Jazz Essentials

You can click them all in one go so that the download takes place in parallel. That wonā€™t make the download faster, but you donā€™t need to wait for one to finish before kicking off the next. So probably this is a thing you could let run over night.

26

I will try that, but if it still be a problem I think to do a complete new install of Dorico after an complete unstalling.
As I thought I had to do a new complete installtion so now it works as it should, a little slip is that I canā€™t get ride the the demo Pro version.
Thanks for all support!

1 Like
27

Hello - I feel like I may be having something similar in this thread. I recently upgraded to Pro 6 and the playback template options are greyed out and and canā€™t select them. In Pro 5 I was able to. I am also using a template for musical theatre from scoring express, but again, in Pro 5 I was able to change the template setup. I know almost NOTHING about playback - Iā€™ve been avoiding it TBH. Here is I a diagnostic report I created. Thank you.

Dorico Diagnostics.zip (1.1 MB)

28

Well, Iā€™m going to retract my question for now. Iā€™m not sure what was going on - but I quit and restarted and now playback template is availableā€¦so maybe I inadvertently clicked something along the way. For now, Iā€™ll leave it and soon will have to dive into learning about playback. Thanks.