Back in January I upgraded to Cubase 11. It had lot’s of bugs, but I didn’t really care since I knew the 12 is about to be released. But than 12 was released, and according to Steinberg website I’m eligible for free upgrade, but I just failed to get the license over and over again.
The eLicenser maintenance fails over and over again (in step 5). Same is the Steinberg activation manager.
An email I sent to the support was never answered. Did Steinberg join the the world trend of not giving a ■■■■ on their customers once they gave their credit card? It used to different. I use Cubase for 22 years now, and I do remember times where I needed their support and got it easily. Today even just finding a way to contact them took me the same amount of time as it would to mix a new song.
If there’s anybody here that know how to approach this problem, I’d be happy to get some help…
The Download center indeed recognized a newer version of the eLicenser and installed it. But again it failed at step 5, and the Grace Period Check got an error again