i didnt contact customer support cause i’m not sure there’s a problem yet, if other users responded here and said they’ve had one for a while and its always/never crackled while adjusting the gain then i’d have a better understanding plus sometimes companies can take forever and a day to respond (clearly wont be an issue with audient since it appears you just joined this forum to respond to me )
im not to concerned as i ordered this from dv247.com who have a 30 day money back gurantee and offer a 4 year warrenty on most, if not all the gear they sell so im covered there, its just this is the first time i have bought a stand alone pre, if it were faulty i could be getting lesser results than i should and i wouldn’t know any better, not helpful for the learning experience.
i’ll give it a couple of weeks and see how it goes, if it starts to get worse (or stays the same) or cause any probs then i’ll contact DV247 , its less hassle for me that way
thank you for your response, especially since it was through a forum rather than a support request, much appreciated,
just to be clear though, this pre is not supposed crackle, correct ?