Hello Steinberg forums
I use cubase 10.5 running on Mac OSX 10.14.6 I recently saw that cubase 11 was released and I checked to see if I am eligible to update to Cubase 11 as I purchased a cubase 10.5 update from cubase 8 very recently, updating to 10.5 everything was working good. As I was eligible to update to cubase11 yesterday night I downloaded cubase 11 via the link provided and then I began to update the Elicenser but for some reason 4 out of the 6 steps failed.
The ‘Online Synchronization & Maintenance’ procedure finished. Some problems occurred. Details are listed below.
Step 1: FAILED (Updating eLicenser License Database)
Step 2: OK (Repairing Soft-eLicenser)
Step 3: FAILED (Validating License Usage Periods)
Step 4: OK (Cleaning up eLicenser Memory)
Step 5: FAILED (Recovering License Transactions)
Step 6: FAILED (Sending eLicenser Information)
This in turn messed up my cubase 10 license.
As of now I can’t even get into cubase 10 anymore and my License for cubase 10 has disappeared. Please can someone tell me what the hell has happened.
It is fixed now, it was a server issue connecting to their elicense database. The upgrade to cubase 11 left cubase 10 in a pending state of some kind that was not showing up in the eLicense control centre
Thanks it’s fixed now