Forever Sitting On Windows Installer

I have Cubase LE AI ELements 9.5, and whenever I try to open it it hangs on “windows installer” for eternity saying “preparing to install” I have sat on this for a day now trying to wait for it to run, so I am sure it is not impatience. I’ve tried deleting the whole program and re downloading it after trying to wait, and then waiting again, as well as running it both as, and as not administrator. I’m kind of out of ideas on what else to do, so was wondering if anyone else has any ideas. I’m not a huge tech wiz so please put how to fix this in normie terms :laughing:

Hi,

Please have a look here:
https://helpcenter.steinberg.de/hc/en-us/articles/115001588410-Windows-10-TOOLS-for-UR-Preparing-to-install-

Cheers,
Jochen