Free upgrade to 10.5 got rid of license

So I managed to redownload Cubase Elements 10 and relicensed it, and then when I updated it to 10.5 for free via the website, it got rid of my license via the Soft eLicenser and now I can’t access the program. Where am I going wrong?

Hi,

Are you sure you got 10.5 for free? In any case for any licenses issues you have to get in contact with the official Steinberg support, please.