Freeze file analysis - MediaBay

Cubase 13.0.20 64bit 2024.1.22 (1.6 MB)

most of my crashes are plugin-related, but this seems strange to me. It refers to VC Tools on my D drive on a path I never had. Does anyone know what this is?

It does not refer to a path on your machine, it points to a line in the source code of the vctools package (STL → Standard Template Library on github). Some compiled libraries contain pathnames of the place where they were located at tha time. Usually this kind of information is removed from the library, before distribution, in your case it still exists.

This is the Visual C++ Redistributable Package, that gets installed with all kinds of applications and the culprit here is the library msvcp140.dll. It is a Microsoft package containing the runtime libraries.

It might help to reinstall the package, but that is just a shot in the dark.

thanks for the info. I will try to uninstall all 9 of these packages. would I need all of them or is it good enough to have the 2015 - 2022 version installed?

I would try the latest, but I never had to try this, so I can’t really tell you.

Here´s all-in-one → Latest Visual C++ Redistributable Runtimes All-in-One Nov 2023 Download | TechPowerUp

Hi @glennloopez

Sorry to hear about your freeze and thank you very much for reporting it. I have informed the team about it.

Just to clear any misunderstanding: this problem comes from MediaBay and is not related to Microsoft. You do not have to update anything on your computer.

Do you have any way to reproduce this freeze by any chance?


Just out of curiosity, what is causing MediaBay to report a crash in the VC runtime library? The dump clearly shows a problem in msvcp140.dll

I had this dump appear on the start-up of Cubase 13 a couple of times when Cubase seemed to close down without any problems.
I don’t understand why this happens or when as of now. I will post again if I make more sense of it all.

1 Like

It is a freeze not a crash.
That being said, Microsoft doesn’t prevent plugins from misusing their APIs and a fact that it’s crashing at this low-level is itself not enough to conclude this is due to Microsoft. I do not know what the issue is here but this has likely nothing to do with Microsoft itself.


1 Like

I have 3 more dumps that look very similar since 13 of January if you want to look at them.

Sure. Just upload them here, I’ll have a look at them.

Cubase 13.0.20 64bit 2024.1.19 (4.0 MB)
Cubase 13.0.20 64bit 2024.1.22 (1.6 MB)

Cubase 13.0.20 64bit 2024.1.13 (1.5 MB)
this was too big so I had to use zip to get it uploaded