Diagnostic reports
When troubleshooting problems with Dorico, you will find it helpful to upload a set of diagnostics generated by Dorico, which you can create by choosing Help > Create Diagnostic Report.
If you are in the unfortunate situation that you cannot launch Dorico, and it is crashing or hanging during start-up, then you will not be able to use the built-in function to generate diagnostics. In that case, you can download this zip file:
creatediagnosticscripts.zip (1.3 KB)
This archive contains two scripts, a .bat file for running on Windows and a .sh file for running on macOS. Run the appropriate script for your operating system from a Command Prompt (Windows) or Terminal window (macOS), and a zip file will be created on your desktop that you can then upload here on the forum.