Hi, I am Jacopo your new customer.
(I have alteady send this topic on customerservice@asknet.com, but I haven’t receive any reply yet.)
I bought “UR 22 mk II” product some days ago.
I have also obtained Cubase LE AI Elements 9.5 as free software.
I really like your software.
During my work sessions, I received your advertising to pass at Cubase 9.5 Full version… i looked them advertising and I supposed that there is another Cubase element 9.5 (a complete version instead of my LE AI Elements 9.5 version).
I payed it (49,99 €) but in the end of the download pc asked me to install one more time the same program version (Cubase LE AI Elements 9.5) that i already have receive with " UR 22 mk II "…
I am a little bit confused…
Have I bought a complete version of Cubase Elements, but I have not a new release or something similar.
Could you help me?
I am so scared to lost my money for unnecessary operation…
I hope that you will help me to explain this inconvenience.
If my operation is correct, I ask you to guide me to install the new complete program.
Otherwise i dont uderstand how it is possible to receive a dialer if i have already a right version…
Maybe Cubase Element 9.5 and Cubase LE AI elements 9.5 are the same thing?
P.s. i have already wrote another email from your system application where you can find some pictures/attaches with my message.
Waiting your answer.
Thanks!
Kind regards