Full installer downloads, Cubase 9 ?

I had to change my drive in my computer, And during that period bought an upgrade from 9 to 9.5. Which i stupidely activated…

When i was going to re-install everything, Steinberg does not let me download my previously bought version, The Cubase 9 pro.
it is simply not there in the “My Steinberg” compartment. The only thing i can download is the 9.5 upgrade and the upgrade from 9 to 9.030.
My PC is up running BUT, I use both “portable-Mac” and PC. So i need a link to be able to download the FULL installer.

I contacted support over a month ago, and there is NO response whatever. Could Steiny please let me download my previous versions.

Any tips here, on what i can do? Anyone?