GA4 Nashville expansion trial not showing up?

[qbaser]

I downloaded the nashville drums pack trial for GA4. Installed as per instructions. Yet when I launch GA4, the nashville pack/sounds are not showing anywhere?

Library manager shows correctly that its installed. The e soft licenser shows it as registered. Scratching my head.

Anyone offer an answer please?

Thanks in advance

Al

[nikhollis]

I’m having the same issue, did you manage to resolve?

[qbaser]

Yes here is the reply.

Malte Gebremski (Steinberg Media Technologies GmbH)
Jan 22, 14:11 CET

Dear Mr. James‍,

Please initialise the program preferences by performing these steps:

• Close all programs.
• Open the ‘Run’ command prompt by pressing the Windows logo key + R simultaneously.
• In the command line of the ‘Run’ window, enter this path: %appdata%/Steinberg
• Locate the folder which is named the same as your Steinberg program, for example 'Cubase 9.5_64’.
• Rename it (for example to "x_Cubase 9.5_64”) in order to hide it.
• Important: If you find folders of previous program versions, make sure to hide or remove them too.

Next time you start the program, a new folder with fresh preferences and default settings will be created - which hopefully fixes the problem you’ve experienced.

Preferences that you have grown accustomed to and that have taken a lot of time to configure - the key commands (Key Commands.xml) for instance - can be copied from the inactive folder to the newly created active preferences folder at a later point.

More details on the preferences can be found here: https://helpcenter.steinberg.de/hc/en-us/articles/115000245510-Preferences-of-Cubase-and-Nuendo

If you have further questions, please feel free to contact us.

Best regards,
Malte Gebremski

Steinberg Support Representative

[denviking7]

Hi!
I recently purchased Metal Essentials Expansion pack but can’t load or make it work at all!!! Tried everything even reinstall it. Could you help me, please? Notice: I’m running Cubase Elements 10 trial and Groove Agent SE 5. Cubase Elements 7 full is still running in my PC. I’ve tried to follow the steps mentioned above but didn’t work either!

[qbaser]

Yes. Scroll up. Read my last response. It worked for me.

[demonroots]

hi @qbaser. I just did what you told and didn´t work. I have cubase 10 artist, groove agent se 5 and buy metal essentials. I can see the presets on the browser, not in the instruments or styles, but don´t work. Not even the prelisten, nothing

[qbaser]

I’d be happy to do a teamviewer session with you to fix it?

[denviking7]

Still doesn’t work!
I’ve already contacted Steinberg support team, yesterday but no reply yet!
I’m sending a PrintScreen of what I could get so far!
Could you help me via Skype qbaser?

[qbaser]

The magic word is??

Best you contact Steinberg now.

Al

[denviking7]

I’ve finally figured it out what is the problem with Metal Essentials!
For some reason they are 32 bits and Groove Agent SE 5 only works with 64 bits.
Unfortunately on Steinberg expansion page is written that it should work on GA SE5!
So I guess we lost our money or is there other solution for it?
I’ll try to contact Steinberg to get some exchange for other product!

[denviking7]

It’s SOLVED!!!
If there’s other users with the same issue I had with Groove Agent SE 5 Expansion, I’d like to say that the solution mentioned in the earlier posts works!! Unfortunately it wasn’t my case! I had to contact Steinberg and do a TeamViewer session with a technician because there was a missing file in my installation (It was NOT a 32/64bit issue as I mentioned!!).
Note: This was a Steinberg bug that they are already trying to fix!
There’s this other one solution that may help in other cases:

metal essential expansion

Good Luck!!!