Getting strange startup message

Tried to open WL today and got the following:

Problem signature:
Problem Event Name: APPCRASH
Application Name: WaveLab9_1.exe
Application Version:
Application Timestamp: 5940d9f5
Fault Module Name: ucrtbase.DLL
Fault Module Version: 10.0.10586.15
Fault Module Timestamp: 564ea400
Exception Code: 40000015
Exception Offset: 0008469a
OS Version: 6.1.7601.
Locale ID: 1033
Additional Information 1: 20cd
Additional Information 2: 20cd578afc5ebd7525a6d14b3d442178
Additional Information 3: c018
Additional Information 4: c0183bd2fe2909294a24243ed7ec32de

Any ideas? No malware found. Thanks in advance…

Happened once, or all the time?

All the time. Thanks !

Are you using Bit Defender internet security by chance?

Not using Bit Defender. I used System Restore in Windows 7 and it seems to have cured the problem. I shut down my machine after doing a lot of editing on Tuesday and when I tried to open the program on Wednesday morning I was unable to open WL 9 32 bit or 64 bit. I checked for MalWare and found none. Any suggestions???

The crash happens inside a Microsoft low-level module, not directly in WaveLab.
Maybe activate the WaveLab crash log if that happens again.

There is this small file:
C:\Users[UserName]\AppData\Roaming\Steinberg\WaveLab Pro 9.0\Startup.ini

This file is user editable (double click).
To activate the crash report (Window version only), simply add this text line:


If this line:
“crashReport=false” already exists, transform it to


Thanks so much as always.