Global Presets

Good afternoon!
please tell me, I’m using Cubase 9.5 Pro and configured my presets not only on the plugins, but also on the interface of the DAW itself. Today when I opened the program, she asked me to activate the license (although I did it a month ago when I purchased it). I activated the program as usual, step by step. Now it opens to me in the factory state and nowhere is my saved plug-ins. please tell me how you can solve this problem.
Thank you in advance!