Got the UR28M! Where is my soft eLicenser! (Mac)

Steinberg Hardware UR Series
1

I installed my UR-28M. It is now time to download Basic FX Suite licenses. Manual tells me to launch eLicenser Control Centre in Mac Applications. It’s not there. I download it online and install it. When i run it and enter my activation code it informs me of the following:

“Currently, there is no eLicenser connected to your computer which you can download your license to. Please connect an appropriate USB-eLicenser to your computer. In case you do not have any USB-eLicensers available and want to download the license to a so-called “Soft-eLicenser”, please contact the software vendor of your product, to learn how to create a Soft-eLicenser on your computer system.”

There is no USB eLicenser in the box/packaging. How do I get this Soft eLicenser? :smiling_imp:

2

When you said you installed it, I assume you meant the Tools for UR28M. Normally this installation will also install the soft eLicenser. If you have not installed this package, it is available here:

https://www.steinberg.net/index.php?id=downloads_ur28m&L=1

Also, the Yamaha USB driver included with the Tools package is NOT the latest. There is a link on the Tools download page to the latest driver.

If you have installed the Tools package and have no soft eLicenser, you should contact Steinberg Support.

Good luck!

3

Thanks! this definitely helped, cubase is now up and running.