Grace period Cubase 12

Hello, I have been a Cubase user since Cubase 6. Now I have version Cubase pro 10.5. During the latest grace period I bought an upgrade to CUBASE 12, but it’s not working. I payed it 59.99EUR. Please help.

Please post a screenshot of your eLicenser Control Center with the serial numbers hidden, and which upgrade you purchased according to your receipt/purchase confirmation email.

I see I purchased an upgrade from Cubase 11 pro to 12. I thought that during the grace period it doesn’t matter which Cubase I had. But obviously it matters. Am I right?

That’s right, for the upgrade it does indeed matter, you need the one that upgrades from the same version you want to use it on. You might want to get in touch with Steinberg to see what they can do, the right link has been posted just below :slightly_smiling_face:

Please contact Steinberg Shop Support for a refund.