Grace period update to Cubase 6.5

Cubase
1

Hi there
I purchased Cubase 6.04 last week and registered it on Feb 29th and then updated it to 6.05. Today i followed instructions for the grace period update to 6.5. The elicencer has updated fine to 6.5 but I am not getting the prompt for the elicenser code to take me to the 6.5 update site, This is partly because I went as far as updating the licence this morning and then had to terminate the process to go to work. Now when I put in my 6.05 activation code nothing happens re moving to the 6.5 update.

I could really do with another link to the ftp site or something for the 6.5 update.
Help much appreciated on this
Thanks
Simon Rodwell
UK

2

Under support:

“Grace Period”

Enter e-licenser number.

3

At the moment in my copy there is no option under the support menu in the elicenser for the grace period - but the licence itself has clearly upgraded to 6.5. I put the 6.04 activation code in and nothing happens.

When I tried it yesterday morning I did get the prompt for the elicenser number but I had to finish before downloading because of needing to get to work. Now I can’t get the process to continue

Any help on this would be great. I guess I could delete the elicenser and start all over again with my Cubase 6 disc
Thanks
Simon56
UK

4

Try that - enter your elicencer number (the full number (mine was in two sets of digits) - but WITHOUT the dash in the middle)… When you click Copy eLicencer Serial Number from the elicencer menu (I forget which one it is exactly) - it copies the whole thing. When I pasted that into the grace period page (above) it didn’t work.

I copied mine from somewhere in mysteinberg and it didn’t have the dash. That worked…

Give it a try?

5

Hey, Simon1956
I have the same problem exactly. Right down to showing my elicense as 6.5 And I came to the same place the same way, I ran through the process until I ran out of time at the point of downloading the update.
Going back through the instructions originally sent in email-

I get to the point of-
“Once your eligibility is confirmed, a download link will be displayed.”
That’s it. No way to get the download link.
Anybody know how best to proceed?

6

Hello,


Please contact our support department to solve this problem. Please send an email to info (at) steinberg (dot) de


Cheers,

Chris

7

Hey Simon1956,
Did you try Chris’s suggestion to write to info (at) steinberg (dot) de ?
I have written a couple times and have received no reply and it’s been a couple weeks. Were you able to solve this link/update problem some other way?
Mark

8

Same problem here…I tried to upgrade my Cubase Artist 6 to 6.5 on the grace period link thru Cubase Artist 6.5.exe
Its not working either… received a 404error due to bad url instead.