Grace Period Update

I have installed the Cubase 6 Grace Period Update. I am getting an error that states “No license to upgrade found. Please connect a USB eLicenser which contains an appropriate license to upgrade your computer” I have the eLicenser that came with Cubase 5 Studio connected to the computer

I just realized that Steinberg may have sold me the wrong version, I think they should have sold me the “Upgrade” not “Update”. I currently have Cubase Studio 5. …so now what should I do?

Usually up-dates are free and up-grades are paid for.

so now what should I do?

Maybe one of the mods can help here.

Hi there,

Please use the support request form inside your MySteinberg account to send the support team all your purchase information for them to sort out the problem.