Groove agent 4 and groove agent se5

Virtual instruments Groove Agent
1

I need to install Groove Agent 4 onto my Laptop. I have it on my PC (Both Windows 10)
It is registered with my USB e Lincenser, but I cannot locate it on either The Download Manager or the Library Manager
2 With the Cubase update I cannot load the Groove Agent SE5.
ERROR–The Specified Account already exists–Task Failed

Question–for 2—Do I need to upgrade from 4 to 5???

2

You can download Groove Agent 4.2 from here: Groove Agent 4

3

Thanks for the link’
Do you know if the Cubase update includes Groove Agent SE5 or will I need to Upgrade it from SE4

4

You need to download that separately from the Steinberg Download Assistant or directly from here.

5

Thanks again
Downloaded Groove Agent 5 SE from the link and still have the same issue
If the Specified account already exsists, where is the Program located to run it.

6

Not sure how to help with that. Maybe submit a support ticket at this point?