Groove Agent 4 content not found on Cubase Pro 11

Whats going on with Steinberg tech support? Tickets open for weeks, some one helps you for a short time then ignores for days on end…
My problem should be straight forward - Groove Agent 4 default content isn’t showing up, but the purchased content is. Its on the hard drive of my computer and any other software app should be able to include the appropriate directory and folder … neither Cubase Pro 11, GA4 standalone app or the library manager has any helpful function.
Seems all they want to do is sell me an upgrade to GA5… so frustrating…