Last week I took advantage of Steinbergs seemingly generous half price offer and I purchased Groove Agent 4.
Since then I have been attempting unsuccesfully to download the 4 parts to the application. I keep getting “CRC Failure” or “Data Error” FCP_SMT_142_ or FCP_SMT_143_ . I have spent considerable time and now I am up to my 4th download attempt but there seems to be a pattern emerging that part 2 of the downloads fails! Since then after extracting the 4 x RAR part files there is a host of other “Data Error” and “CRC Failures”
I think the problem maybe because I live some 5 Kliks away from the exchange and the broadband runs down old copper wires having said that I have not had this problem before downloading Cubase 9 , Wavelab and Halion. Finding the help and contact addresses for this issue I have to say has also been a run around. Why can’t Steinberg and their agent Ask Net put a simple contact or phone number or download help page on the point of access for those like myself suffering issues downloading the purchased product? After all as a customer I have just parted with my honest hard earned cash to buy this product. I think I or any other customer should expect better service with an easier link to help with issues? There seems to be none on the download page!
Has anyone else had this problem with Groove4 agent?
I have now spent 4 evenings totaling 16 or more hours downloading and attempting to install Groove Agent , many different attempts without any luck I am at the point of asking for my money back I cannot afford to spend this amount of time unsuccesfully trying to install my steinberg product. I would say my labour hours now exceeds the price I paid for the software! I am really not impressed! This is enough to make one chew ones arm off in despair!
I would much rather be continuing my work producing songs